Always in beta & growing.
Mygate Changelogs
Table of Contents
| Month | Changelogs (Click to read) | List of updates |
|---|---|---|
| January 2025 | Read All Updates | 1) ‘Deactivate’ invoice templates that are not in use 2) Expense Tagging & Reporting of Purchases 3) Frontier - Prepaid Meter Integration 4) Bill Plan wise Overdues Defaulter Marking 5) Amenity Booking Payment via House Advance 6) Addition of Cleaning Charges while booking an Amenity 7) Helpdesk – ‘Assign’ button now available on the Complaint Listing Page 8) PR/PO Search by Number or Creator 9) Prevent payment to ‘Default Advance’ from the user app 10) INTERNAL - SMS Notifications for Prepaid Meters have been discontinued 11) Checklist for society admins before approving a new Move-IN 12) Additional information in the New-Move IN form for society admins 13) Flat Document delete option for admins in the flat list 14) Filter for Kids in the resident list 15) Party/ Group Invite |
| December 2024 | Updates | 1) Multi-level Approval for Expense and Payments 2) Audit Log for Accounting Modules 3) 'Parking List' for resident vehicles and their spots 4) New Prepaid Meters Integrated 5) Move In Move Out process upgrades 6) Auto Cancellation of Unpaid Amenity Bookings 7) Revamped Amenity UI on app for better experience 8) Publish society resident’s booking details 9) Amenity Location Grouping improvement |
| November 2024 | Updates | 1) Simplified Invoice Generation Flow 2) Saarthi App revamp to new colour scheme 3) Saarthi App X Helpdesk Integration 4) New Prepaid Meters Integrated 5) Pet Management - Report Download 6) New Email Templates - Invoice, Dues & Receipts 7) Residents can book an amenity for their kids 8) Addition of Security Deposit while booking an Amenity 9) Ageing column in dashboard complaint listing 10) Improved UI for Status & Escalation columns in dashboard complaint listing |
| Features | Details |
|---|---|
| ‘Deactivate’ invoice templates that are not in use | Based on feedback from society admins and managers, the option to activate or deactivate an invoice template has been reinstated. When a template is deactivated, automatic invoice generation for the specific template will be stopped even if already configured. |
| Expense Tagging & Reporting of Purchases | Tagging expenses is a valuable practice for maintaining organized and transparent book-keeping. With expense tagging, society admins and managers can benefit from: 1) Clear Financial Categorization of expenses 2) Improved Budgeting for the upcoming financial year 3) Simplified Auditing processes 4) Better Compliance and Reporting with legal and tax requirements 5) Enhanced Financial Decision-Making and Transparency |
| Frontier - Prepaid Meter Integration | Another smart meter for electricity recharges has been integrated with Mygate, taking the total tally to 16 companies. Additional capabilities like live balance & reading, daily consumption on the app, low balance alert and recharge history are available on the resident app. Similarly, recharge logs, retry and reporting are key features available to admins on the dashboard. Note - Frontier is integrated with 25+ meter companies on the other end. With this tie-up, we have opened up an opportunity to deploy our recharge product in many new societies. The following details are required to onboard this meter - 1) Society’s Property ID (not to be shared with any 3rd party) 2) Meter numbers and Meter IDs for each flat |
| Bill Plan wise Overdues Defaulter Marking* | Previously, society admins and managers could configure only a single defaulter amount for residents. For example, if the threshold was set at ₹5000, any resident with an overdue amount exceeding this value would be marked as a defaulter, restricting access to the helpdesk, amenity booking, prepaid recharge and elections. With this update, defaulter amount configuration can now be set per bill plan. Admins can define up to three bill plans with specific overdue thresholds. For example: 1) Overall defaulter amount: ₹5000 2) Maintenance bill plan threshold: ₹2000 3) Water bill plan threshold: ₹500 A resident will now be marked as a defaulter if their total overdue exceeds ₹5000 or if their dues within a specific bill plan exceed the configured threshold. This provides greater flexibility in managing defaulters based on different billing heads. |
| Amenity Booking Payment via House Advance | This is a setting-based feature, which can be enabled from the backend to provide residents with an additional payment option for paid amenities. When this setting is activated, residents can use their house advance balance to pay for amenity bookings. However, the balance must be sufficient to cover the full payment, as partial payments using a combination of house advance and other payment methods are not allowed. |
| Addition of Cleaning Charges while booking an Amenity | Facility Managers and Society Admins can now enable cleaning charges for paid amenities like party/banquet halls, making it mandatory for residents to pay while booking. |
| Helpdesk – ‘Assign’ button now available on the Complaint Listing Page | Helpdesk managers and admins can now assign staff to a ticket directly from the listing page using the ‘Assign’ button. This enhancement eliminates the need to open each ticket’s details first; streamlining the process and saving time and effort. By reducing unnecessary clicks and creating a more intuitive workflow, this update enables faster ticket assignments and improved efficiency in complaint management. |
| PR/PO Search by Number or Creator | Two new filters have been introduced in PR/PO to enhance searchability. Society admins and managers can now filter PR/POs based on: 1) Created By: Filter by the user who created the PR/PO. 2) Reference: Filter by reference no. of the PR/PO |
| Prevent payment to ‘Default Advance’ from the user app | This settings-based feature allows admins to control payments to the Default Advance on the app. When the setting is disabled, residents in the society will no longer see the Default Advance as an option on the ‘Make Payment-Pay Advance’ page. This helps prevent accidental payments and reduces unintended user actions. Controlling the above flow is super helpful to accountants in societies that are live with bill plans and expect payments only in plan-linked advances. |
| INTERNAL - SMS Notifications for Prepaid Meters have been discontinued | Prepaid meter related SMS notifications such as recharge success, recharge failure and low balance alert have been replaced with app based push notifications. This has helped with providing better information to residents about their recharge status as well as redirect them to the payment details page. Note - Residents will continue to receive these updates via email like before. |
| Checklist for society admins before approving a new Move-IN | The society admins would need to mark certain checklist while approving a move-in request from the resident. Now, these checklist can be configured by the admins themselves and mark them as per the application received from the residents. |
| Additional information in the New-Move IN form for society admins | The admins will now be able to see the Nationality, Emergency contact, Pets and checklist fields in the new move-in form of the dashboard. This will help the admins to request for move-in on behalf of the resident. |
| Flat Document delete option for admins in the flat list | The flat documents uploaded while the user registers are shown in the flat section of the user for the admins. The society admins would need an option to delete these flat documents if not required anymore. The admins can now delete the flat documents from the dashboard. This access is only available with the society admins. |
| Filter for Kids in the resident list | The kids’ profile are now visible in the flat section as per the changes we released recently. We will now have the kids’ profile visible in the resident list as well and can be fetched by applying Owner Kid or Tenant Kid filter in the user type. The default listing of residents will not show the kids’ details but would need to be fetched separately. This data can also be downloaded from the dashboard. |
| Party/ Group Invite | Planning events just got easier with our enhanced Party/Group Invite feature! Effortlessly invite and manage guests all within the Mygate app. Key Enhancements: 1) Invite guests by sharing a single invite link with all of them, eliminating the hassle of manual additions of guests on the mygate app. 2) Set guest limits, track entries, and receive notifications for each entry. 3) Edit event details, increase guest limits, or cancel invites instantly. 4) Guests generate their own passcodes via the invite link while ensuring smooth check-ins. 5) Easily track event details via the activity feed & visitor carousel. |
| Additional updates | 1) Optimisation of 'Manage Users' page. 2) Allow only numerals to be added for the device details. 3) Added 2 more options(Notification without Retry, IVR without Retry) for verification mode. 4) Addition of type 'VAULT' in the dropdown of Monitoring hardware device 5) Homes unsupported society image format fix 6) MIMO bug fixes 7) The Helpdesk SLA Summary now excludes on-hold time of a ticket (if any) from its calculations. All summary fields are adjusted to ensure more accurate tracking by considering only active resolution time. 8) Opinion poll results on the resident app will now display vote percentages with precision up to two decimal places, ensuring more accurate representation. |
| Features | Details |
|---|---|
| Multi-level Approval for Expense and Payments | After the delivery of goods or services, societies receive bills from their vendors requiring significant fund outflows on a recurring basis. To ensure accuracy and eliminate risks of incorrect payments or corruption, it becomes crucial to validate these expenses through the committee members. To address this, a multi-level approval flow has been introduced for processing expenses and vendor bill payments, similar to the already existing PR/PO workflows. This provides the following benefits: 1) With payments approved through multiple levels, the chances of wrong payments or fraudulent activities are significantly minimized. 2) The approval flow fosters transparency among committee members, ensuring collective decision-making and accountability. |
| Audit Log for Accounting Modules | Dashboard users can now access a comprehensive log that provides a detailed overview of key updates or changes related to creation, updates, cancellations/deletions, and communication across major accounting modules and login/logout activities. This feature, currently in Beta, will be continuously improved to enhance its functionality. This provides the following benefits: 1) Dashboard users can stay informed about all significant changes and updates made within the major accounting modules. 2) The detailed logs help users identify and rectify unintended mistakes or discrepancies in the system *Note: All changes will continue to be recorded in the old audit log module as well. For logs prior to 1st November 2024 and those comfortable with the previous interface, users can easily access the old audit logs quickly! |
| ‘Parking List’ for resident vehicles and their spots | Managing the parking spaces and the flat vehicles was always a hassle for the admins. We have simplified the vehicle management further by introducing a new feature called ‘Parking List’. This will help the admins: 1) To add multiple parking names for each flat 2) To assign the vehicle limit for a parking spot 3) To manage the flats which have multiple parking spaces 4) To know the vehicles assigned to the parking space |
| New Prepaid Meters Integrated | 1) Elmeasure (Theiox) Meter - (Hyderabad) Elmeasure is one of the most popular meter companies associated with us, serving more than 50k units through our integration. Until now, their system used to communicate via society-based local machines, which frequently led to slow network related issues. Now, they have shifted to Theiox (a server-based) model which promises better performance and stable uptime. 2) Mygate (Virtual) Meter For societies using a meter company that is not integrated with Mygate, we have rolled out a concept of virtual meters. With this new flow, the prepaid meter module can be activated for a society and the resident app users will be able to make ‘recharge payments’ for their flats. They will be issued prepaid meter receipts against their transaction and the admin will also be intimated. Once this step is complete, the admin can post the recharge manually into the meter company’s dashboard. |
| Move In Move Out process upgrades | We have enhanced the move-in process to capture essential resident details, allowing admins to configure additional information from the residents. 1) Nationality of the residents - This will be beneficial in case of any foreign nationals residing in the society. ‘India’ would be the default selection. 2) Emergency contact details - Admins can configure this section to capture emergency contact details from residents, facilitating quick communication during emergencies. 3) Pet Ownership - Residents without pets can now indicate that they don't have a pet, eliminating the need to provide mandatory pet details when the pet section is configured by the admins. 4) Flexibility to mark documents as ‘non-mandatory’ - Admins can now choose which documents are mandatory, allowing residents to fill out only the required ones based on the configuration. |
| Auto Cancellation of Unpaid Amenity Bookings | This is a setting-based feature that applies to all amenities, where the admin or facility manager can enable the setting and define the time frame for auto-cancellation of unpaid bookings. When this setting is active, any paid amenity booking made by residents with the "I will pay later" option will automatically be canceled if the payment is not made within the configured days period. |
| Revamped Amenity UI on app for better experience | The amenity booking process on the resident app has been revamped to provide an enhanced user experience and greater satisfaction. The updated flow features a more intuitive and visually appealing interface, designed to make the booking process seamless and hassle-free. |
| Publish society resident’s booking details | To enhance accountability and reduce overbooking during peak hours for popular amenities (e.g., badminton courts in Bengaluru, tennis courts in NCR), this feature allows residents to view the booking details (name and unit number) of others who have reserved the same amenity. By increasing such visibility, it helps address "no-shows" and ensures fair access. Note - This feature is configurable at the amenity level, allowing admins and managers to enable it for specific amenities as needed. |
| Amenity Location Grouping improvement | Amenities grouped under the “Amenity Group” setting (Location based) are displayed separately on the resident app, while the ungrouped amenities will now be listed under the “Others” location group. Previously, grouped as well as ungrouped amenities were displayed under “All” location group, which did not provide much clarity. Note - 1) Already grouped amenities will not appear in the ‘Others’ location group. 2) If all the amenities are grouped for a society, ‘Others’ location group would not appear of the app (image below) |
| Additional Updates | 1) Deleted admin list is now available in the table on the ‘Manage Admins’ page (using a filter) - this ensures a log of previous admins and who deleted them. 2) "All Societies" helpdesk summaries can now be downloaded with individual society-based categorization included for each summary. 3) Flat document delete option for admins has been made available through the ‘Flats & Amenities’ List - go to the flat detail page to take this action. 4) The Helpdesk SLA Summary has been updated to base its calculations on the resolution of tickets within the specified week |
| Features | Details |
|---|---|
| Simplified Invoice Generation Flow | Generation of invoices is key to collection of the required funds in any society. Mygate has provided this flow since 2018 through a template based billing system. The existing model has gone through a series of improvements every year since its launch. The introduction of revamped template listing, new template form, e-invoicing, choice of generation method, etc. to name a few. However, the whole process from the lens of a user’s billing journey still appeared to be disconnected. The new milestone based approach for accountants and admins offers a self-guided experience, reducing the need for extensive training and support intervention. This provides the following benefits: 1) Links template creation with invoice generation, enabling users to experience the two flows as a unified journey. 2) Simplifies existing features like - a) Selection of previous invoice batches in the Mumbai penalty system b) Easy setup of amounts/rates for all houses through upload or Quick Fill features 3) Optimizes the "Edit Amount" page to streamline and accelerate accountant workflows. |
| Saarthi App revamp to new colour scheme | The Saarthi app has been fully revamped to follow the updated colour scheme of the Mygate ecosystem. Along with this UI level change, the structure has also been improved to accommodate new types of users on the platform.. While the earlier version focused solely on supporting “Daily Help” within societies, the updated app introduces a new onboarding flow and is designed to benefit all blue-collar workers in the community, including technicians, plumbers, electricians, and daily help. The primary aim of this update is to address the core challenges faced by these workers - 1) For daily help, the Saarthi app offers a platform to discover new job opportunities within the society and apply directly, providing all relevant details to aid in informed decision-making. 2) With the new Helpdesk integration, the app introduces a refreshed interface for Helpdesk staff, ensuring a more efficient and streamlined complaint resolution process. This update reinforces the Saarthi app's role as a comprehensive tool for the betterment of both workers and the community. |
| Saarthi App X Helpdesk Integration | The Saarthi app has also been enhanced with a dedicated interface for Helpdesk staff. This integration aims to provide an efficient and streamlined system for resolving assigned tickets and tasks. Key features introduced with this new interface include: 1) Complaint Overview Widget: Counts of Open, Job Done and On Hold tickets are displayed on the app’s home page itself helping the staff be aware about new assignments and status updates. 2) Complaint Listing Page: Displays all assigned tickets with essential details such as Subject, Unit Number, and Priority, and filters (Staus, Towers & Priority) ensuring better organization and accessibility. 3) Complaint Detail Page: Provides comprehensive information on each ticket, including attachments and comments made by both the admin and residents. 4) New User Actions: Introduces a "Mark as Done" button, allowing staff to close tickets once resolved. 5) Enhanced Communication: Enables staff to add comments and upload attachments to tickets as needed. These updates are visible to both the admin/helpdesk manager and the resident, fostering transparent communication. This update reinforces the Saarthi app's role as a powerful tool for Helpdesk staff, enhancing their ability to manage and resolve complaints effectively. |
| New Prepaid Meters Integrated | HPL Meter - (NCR) Another popular meter from North India/NCR is now integrated with the Mygate system. Similar to Secure, this is a non-smart meter that works on a token generation based recharge. Post making the recharge payment through the app, a resident would receive a 21-digit passcode from HPL that he would need to punch into the meter’s display. |
| Pet Management - Report Download | Admins can now download the details of the pets added in the society from the dashboard. The downloaded report will have all the required information like name, type, vaccination details, vaccination validity, etc. |
| New Email Templates - Invoice, Dues & Receipts | Raising invoices to the residents and timely collection of funds is essential to maintaining the monthly operations of any society. We understand that communicating house related accounting information to residents, in a way that is readily consumable, can help with the above. 4 key emails have been identified - invoices, receipts, reminders and overdue notice. While overdue notice email was already released back in September, we have now released the new templates for Invoice, Dues & Receipts. |
| Residents can book an amenity for their kids | Parents can now book amenities for their children through the app. Once the booking is confirmed, children can access the amenity using their unique passcode for entry. This is an amenity level configuration. |
| Addition of Security Deposit while booking an Amenity | Facility Managers and Society Admins can now enable a security deposit for paid amenities, making it mandatory for residents to pay while booking. |
| Ageing column in dashboard complaint listing | An 'Ageing' column has been introduced on the Helpdesk listing page on the dashboard, providing a clear view of the time elapsed from ticket creation to its resolution. This addition aims to enhance transparency and efficiency in ticket management, enabling Helpdesk Managers and Society Admins to monitor the progress of tickets effectively |
| Improved UI for Status & Escalation columns in dashboard complaint listing | The Status Column on the Helpdesk Listing Page now features color-coding for improved visibility. Additionally, the urgent symbol has been repositioned next to the status for better clarity. The Escalation Column has been redesigned with iconized representations to enhance the user experience. |