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Thank you for using the Mygate Locks. On this page, we have compiled a list of frequently asked questions about the key features of our smart devices. We trust you will find an answer to your question. In case you don’t, please write in to us at [email protected].

Purchase

a. Open the Mygate App
b. Click on “”Services”” section from the bottom tab.
c. Under “”Trending Services”” you find the “”Mygate Locks”” option.”

We accept UPI, netbanking, and, credit & debit cards (VISA, Mastercard, Rupay, Amex and Diners)

Yes, we provide 3 years of warranty of our locks. Additionaly, we provide service support of 10 years.

Please click here on the gain more knowledge about our return policy 

You can track your order on Mygate App.

a. Click on the Setting option on the top right corner of the screen.
b. Scroll below and open MyOrders option.

All your purchases on Mygate are available here.

Yes, after your lock purchase you can book your installation slot following below steps:

a. Open Mygate App
b. Click on “”Services”” section from the bottom tab.
c. Under “”Trending services”” you find the “”Book Lock Installation”” option.
d. Click on icon to book your lock installation”

No, Currently we do not provide bulk order placement through our App. Please contact our support team at <Email> to inquire your request.

In case of any issues related to your order please reach out to our contact support team at <email> or Call at <Number>

Order can only be cancelled before its shipped and to modify any details for your order please reach out to our support team at <Email>

Yes, below are the mentioned requirements you should be aware before purchasing the lock:

a. Make sure the your door’s thickness is compatible with the lock selected by you.
b. MyGate Lock Lite 30 mm – 65 mm
c. MyGate Lock Plus 35 mm – 65 mm
d MyGate Lock Pro 40 mm – 80 mm

Yes, you will receive the order related updated on your app via notifications.

Installation

Yes, we recommend that you book professional lock installation service from our app.

a. Open Mygate App
b. Click on “”Services”” section from the bottom tab.
c. You find the “”Book Lock Installation”” option to book the slot for installation

Yes, you can find the installation instructions on our product manual.

Yes the instructions given in the Product manual is compatible to all wooden doors.

It usually takes about 2-3 hours depending upon the lock variant your have purchased and your current door conditions.

Mygate Smart Locks are compatible with all wooden doors with min thickness of 35mm for Plus and Pro and 32 mm for Lite variant

Yes for any issues faced during the isntallation service, please reach out to us on <Email>

There would not be any wiring requirement but some modifcation would be made for installing the lock. It would a standard process for adding any lock to the door.

Our technicians are well trained and we make sure that no damage are caused to your door or wall.
Nevertheless if you face any issue, you can reach out to our support team for resolution

Installation is not reversible, we will drill holes in your door and door frame as per the requirement of the lock variant purchased by you

Yes, however please ensure that the lock is not exposed to direct sunligt or rain for long hours

Yes, you can return the product and we will refund back the amount.

Our technicians are well trained and we make sure that no damage are caused to your door or wall.
Nevertheless if you face any issue, you can reach out to our support team for resolution

Lock Setup/Configure

Go to Playstore or App store and install the MyGate APP

For app registeration you will be required to fill in your mobile number and E-mail.

Please visit our <Webpage> for features and functionality available for Mygate Locks.

In case of any issues faced during the setup please reach out us on <Email> or call us at <Call>

Yes, you can book a demo from MyGate apps Home services section.

Yes, the firmware for the lock gets automatically updated when connected to an active Wifi.

Yes, In case of any issues or queries please reach out us on <Email> or call us at <Call>

Yes, In case of any issues or queries please reach out us on <Email> or call us at <Call>

We have our support team available for all 7 days of the week from 10:00 AM to 7:00 PM

In case the lock loses power you can charge your lock via Power bank. Emergency charging USB port is available at the front side of the lock near the keyhole. You can also use the manual key to open the lock and can change the battery.

Duracel Ultra – AA for Plus and Pro and AAA for Lite

On normal usage (10 operations per day) in “Standard Mode”, it will last for 8 months. In the “high performance mode”, it will last for 2 months

You can switch to “Standard Mode” to increase your lock’s battery life.

If the issue still persists please reach out to us on <Email> or call us at <number>

Usage

a. Open Mygate App
b. Click on “Manage Locks” icon from the Home Page.
c. Click on button on the centre with lock icon to unlock and lock your door via app

Yes, you can remotely unlock your lock via App

a. Standard Mode: via OTP
b. High Performance Mode: via Unlock button on the app

You can unlock your door via below mechanisms

a. App
b. Fingerprint
c. Access Card
d. PIN
e. Manual Key

over Wifi or Bluetooth.

In case the lock loses power you can charge your lock via Power bank. Emergency charging USB port is available at the front side of the lock near the keyhole. You can also use the manual key to open the lock and can change the battery.

a. Open Mygate App
b. Click on “Manage Locks” icon from the Home Page.
c. Click on “OTP” to provide one-time temporary access for any visitors

Yes, you can view all your door lock activities under below section:

a. Open Mygate App
b. Click on “Manage Locks” icon from the Home Page.

Yes, you will receive notifications for all Unlock activities happening for your lock

You will find all your accesses created for lock under

a. Open Mygate App
b. Click on “Manage Locks” icon from the Home Page.
c. Click in “User Management”.

Yes, you can temporarily freeze the access for a particular user.

a. Open Mygate App
b. Click on “Manage Locks” icon from the Home Page.
c. Click in “User Management”, select the user.
d. Click on “3dot” icon on right and click on the Freeze option.

Yes, the real time status of your lock is available. You can check it on the app. You can also check your door status (available only in Pro Model) where you can get the status of the door (open/closed)

Yes, you get notified on following senarios:

a. You will receive a notifcation when your battery percentage is reduced to 50% and 25%.
b. You will also be notified for low battery while using your lock.

Mygate Smart Locks comes with Tamper Alert. If your lock is being tampered with, your security guard and emergency contacts will get the notifcation on the MyGate App.

Standard Mode
a. Remote unlock via OTP created anywhere anytime
b. Wi-Fi activates only during lock operation for instant updates
c. Extended Battery life (6-8 months*)

High Performance Mode
a. Remote unlock just via click
b. Always connected to Wifi giving more control remotely
c. Reduced battery life (1.5-2 months)

a. Go to “Manage Locks”
b. Click on the settings icon at the top right corner
c. Under that you will find the Edit icon besides your lock name.
d. Click on the edit icon to update your lock name.