MyGate Payments FAQs


What is the benefit of using MyGate PG for rental payments?
MyGate is a payment facilitator and provides the facility to make payments by integrating with different Payment Gateways (PGs). MyGate’s scale enables us to negotiate the lowest payment gateway charges in the business. Additionally, payments made via UPI are completely free on MyGate.

When will my landlord receive the payment?
If you have made the payment at or before 11:59 PM, your landlord will receive it the next business day (excluding bank holidays) after 4 PM.

What is the security policy of payment gateway?
MyGate takes data privacy extremely seriously. We are compliant with the Personal Data Protection (PDP) Bill 2019. We have implemented measures to ensure the privacy of user data including financial data.

What is the refund policy of online payment using MyGate?
Rental payments made through MyGate cannot be refunded, so please ensure that you have double-checked your landlord’s bank details before initiating payment. For any payments that are in the ‘Pending’ state, we have a finance operations team that monitors transactions. We take action to clear any transactions stuck with payment gateways and/or with intermediary banks – this may take us up to 5-7 working days.

Why has my receipt not generated yet?
Sometimes in online payments, there can be a slight delay in the authentication process from the payer or receiver bank. This delay can lead to a delay in receipt generation. It can take up to 5-7 working days for resolution. Please reach out to [email protected] for any escalations.

I made a payment using MyGate payment gateway, the amount has been debited from my bank account but I didn’t get a receipt from MyGate. Why?
Sometimes there could be a delay in the authentication process between the payer or receiver bank. Although this rarely happens, it can lead to delay in payments and thus a delay in receipt generation. It can take up to 5-7 working days for resolution.
In case if the payment does not reflect in the MyGate app (and a receipt is not generated), please reach us at [email protected]. We will provide an update on the transaction status in 3 working days.

Why is my transaction put on hold?
Where a Bank/Payment Gateway/MyGate asks for supporting documents viz., Lease Agreement, Leave and License Agreement, PAN, etc., Users are requested to submit the required documents within 48 hours of such request. Further, processing of the payment to the beneficiary viz., Landlord will be on hold. If the required documents are not submitted or not adequate, MyGate will refund the total amount to the bank account/credit card account (excluding the Convenience/Processing Fee charged). Such refunds will be reflected in Users account within 5-7 working days.