How Hyderabad's Satyanarayana Enclave doubled on-time collections in 16 months

Satyanarayana Enclave is an 18-year-old society in Hyderabad with 240 units. Until October 2018, the society relied entirely on manual  processes for maintenance collection. Security guards went door to door with bills and the committee needed to put a lot of effort into collecting maintenance. Even after all this, on-time payments were under 50%. Moreover, this effort prevented the committee from spending time on more rewarding tasks, such as ways to lower their high maintenance charges.

How the society turned its situation around

In October 2018, the society shifted to digital processes, which made their work easier and freed them up to try out new things. Here’s what they did:

Hybrid billing

Prior to 2018, each type of unit (1/2/3 BHK, duplex homes and penthouses) paid maintenance according to the unit size of the apartment, and sometimes, for amenities they were not using at all. Once a hybrid model was adopted, flats are charged maintenance for some items based on the flat area and, for others, on a fixed basis. Security and housekeeping expenses, for  example, are now shared equally.

Slot booking

To lower bills, the society dropped clubhouse charges from the maintenance structure and instead began charging for amenities based on usage, says Mr. Lokesh Yellapu, General Secretary, Satyanarayana Enclave.

Calculation logic in the hybrid billing approach

Itemised billing

Formerly, money was collected under a few heads and residents wouldn’t know how it was being used. In the interest of better communication and transparency, the society now provides detailed, itemised monthly bills to communicate exactly why money is being collected.

Sample bill for Satyanarayana Enclave

Planning for contingencies

A 10% contingency fee is charged on the maintenance amount so that any emergency repairs can be completed quickly. Any extra expenditure is charged in 2-3 instalments.

Partnering with residents

Over the past two years, a few sub-committees of residents were set up to help the RWA in its work. These are constituted of experts in different fields and include:

  • Vendor management panel: Residents who are experienced at research and comparative analysis of different vendors and the types of services they provide
  • Negotiation panel: A team with superior negotiation skills to get the best deals from vendors
  • Tech panel: Technology enthusiasts and professionals who are involved in digital adoption and transformation

Impact of Satyanarayana Enclave’s efforts

All of these initiatives together, over the past 2 years, have kept the 18-year-old society looking as good as new, at a cost that is not burdensome to residents.

Disclaimer: Thank you for visiting our site. The information provided by MyGate (“we,” “us” or “our”) on https://www.mygate.com (the “Site”) is for general informational purposes only. We strive to provide our readers with accurate information that helps learn more about the topics. It is not intended as a substitute for professional advice. We do not accept responsibility for the accuracy of information sourced from an external entity or take personal/ legal responsibility for your use of this information.

Admin

MyGate is building technology to simplify check-ins everywhere. Our flagship solution, launched in 2016, currently facilitates over 2 million check-in requests every day at thousands of gated premises across the 25+ cities in which we operate, and continues to show rapid growth. We’ve strengthened our commitment to information privacy by following GDPR guidelines, the global gold standard for data privacy.

Coronavirus Lockdown: A Home Guide

The next three weeks are going to be difficult times for all of us. While the government has made clear that we may move out to purchase essentials, it...

Coronavirus Safety Measures: Resident Entry/Exit Log

The government has requested that we stay home for the good of society – however, there are times when resident movement is unavoidable for purchase of essentials and medical...

Ensure Society Residents Find Instant Help in Emergencies

In these uncertain times, associations are doing their best to help the society residents in every way possible. One of them is sharing a list of emergency contacts among...

10 Ways to Conserve Water in Your Residential Complex this Summer Season

India is at the top of many notorious lists globally. It ranks 13th globally for overall Water Stress Index (denoting high level of baseline water stress). A more alarming...

How to Reduce Electricity Consumption in your Society

Apartment owners would promptly agree when we say that at least a quarter of their total maintenance bill is the expense of the light bill for common areas. Residential...

Balcony Safety in Apartment Buildings

Each year, several shocking and heartbreaking deaths are caused due to accidental falls from balconies. 5% of accidental deaths in India were caused due to ‘falls’ in 2019. Most...