Important Announcement on the Group SMS feature

As per the new mandate from TRAI custom SMSs cannot be sent from 01 Feb 2021. This rule from TRAI prohibits us to support bulk SMS on platforms such as MyGate. Please note, all other features will function normally.

Click here to read TRAI’s Guidelines.


1. What does this mean?
Telecom Regulatory Authority of India (TRAI) has mandated that from 01 Feb no custom SMSs can be sent. Due to this, MyGate is not able to support sending of group SMSes via our Group SMS feature.

2. What features are impacted by these regulations?
MyGate’s Group SMS feature that was used by admins to send custom SMSs to residents will no longer be supported.

3. What other MyGate features does this impact?
No other MyGate features are impacted by this.

4. Will MyGate send SMSs for other modules like OTP for login, invoice generation, Helpdesk assignment, dues reminder, etc?
Yes, all other SMSes will continue to be generated and sent. Only the Group SMS feature will be impacted.


MyGate is building technology to simplify check-ins everywhere. Our flagship solution, launched in 2016, currently facilitates over 2 million check-in requests every day at thousands of gated premises across the 25+ cities in which we operate, and continues to show rapid growth. We’ve strengthened our commitment to information privacy by following GDPR guidelines, the global gold standard for data privacy.

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