Highlights
- 72% of gated communities reported frequently encountering issues during the move-in/move-out process, indicating it is a recurring problem for many communities.
- The most common issues cited were incomplete documentation (68%), unapproved moving timings (64%), and unpaid dues (60%).
- 60% of RWAs prefer addressing these issues through direct communication with residents, while smaller portions use fines (16%) or verbal warnings (16%).
- In terms of scheduling, 48% prefer flexible scheduling with prior notice, but 36% enforce pre-approved time slots to manage moves effectively.
- A minority of 12% have no specific policy in place, while another 12% allow residents to move anytime without restrictions.
- The data reflects a need for more structured policies to manage the move-in/move-out process, with communication and documentation being areas of improvement.
Managing the move-in and move-out process is one of the most challenging, yet crucial, aspects of housing society management. Often overlooked until a problem arises, this plays a vital role in maintaining order and harmony in any residential community.
Recently, a Mygate survey took a closer look at the challenges faced during move-ins and move-outs, revealing just how common these issues are. The findings show that 72% of respondents reported encountering frequent problems, proving this isn’t just an occasional hiccup but a widespread concern. Challenges such as incomplete documentation, unapproved moving timings, and unpaid dues surfaced as the most frequent causes of concern for both residents and RWAs. Sunita Gupta, an RWA treasurer from Delhi, described how these situations affect the community: “Movers often show up at odd hours, or residents leave without clearing their dues, causing tension among other residents.”
One of the most significant issues, according to 68% of respondents, is incomplete documentation. The lack of proper paperwork can lead to delays and frustration. Ajay Mehra, a resident from Bangalore, recalled his experience: “When I moved in, the delay in getting security clearance was frustrating because the paperwork wasn’t properly communicated to the gate staff.” This common oversight often results in unnecessary delays, leading to dissatisfaction for both new residents and the admin staff handling the process.
The survey also highlighted the challenge of unapproved moving timings, with 64% of respondents citing this as a major problem. It’s not just about a minor inconvenience; unplanned move-outs can disrupt the peace of the entire community. Residents from Mumbai and Hyderabad RWAs shared similar experiences: “We once had a resident move out at 5 a.m., causing a lot of noise and waking up neighbours,” said one admin. Unapproved moving times not only disturb the tranquillity of a housing society but can also lead to complaints and friction among neighbours.
Financial concerns also rank high on the list of issues, with 60% of respondents mentioning unpaid dues as a recurring problem. Residents moving out without settling their financial obligations can leave societies in difficult situations. Shalini Desai, an admin from Pune, voiced her concerns: “Making sure residents pay their dues before moving out is always a challenge. If not handled properly, it can lead to financial complications for the society.” This is why clear and enforceable procedures need to be in place for managing such situations.
While many societies handle move-ins and move-outs on a flexible basis, 36% of respondents expressed a preference for pre-approved time slots. A structured approach minimizes disturbances and ensures smooth coordination during busy moving periods. “Since introducing pre-approved time slots and better documentation checks, we’ve seen a noticeable drop in resident dissatisfaction during peak move-in seasons,” shared the RWA head of a society in Bengaluru.
Managing move-ins and move-outs is often a delicate balancing act for gated communities. Incomplete paperwork, unapproved timings, and unpaid dues remain recurring issues, as highlighted in the survey, fueling ongoing debates about the best way to handle these challenges effectively.