Solution or silent exploitation?
In recent years, a notable trend has emerged across gated communities in India: the implementation of standardised rate cards for domestic workers. These cards establish fixed prices for specific household tasks such as cleaning and cooking, aiming to create consistency in payments and prevent what some residents refer to as “bidding wars” between households competing for reliable help. This practice has gained traction, particularly in upscale residential areas across major Indian cities.
“Before implementing the rate card system, we often found domestic workers negotiating higher wages by citing better offers from other households,” explains Anita, an RWA president from a society in Gurugram. For many residents, especially senior citizens on fixed incomes, these standardized rates offer financial predictability. “On a limited pension, keeping up with rising wage demands has become difficult. The rate card gives us some stability,” shares Ramesh, a retired government employee living in a high-rise in Bengaluru.
However, the system has not been without controversy. “While maids and cooks are demanding higher pay, a proposed 20% wage increase faced strong opposition from residents. Many worry that revising the rates will lead to further demands,” admits a member of an operations committee from a large complex.
For domestic workers, the impact of rate cards extends beyond their monthly earnings. “I work in two homes, earning ₹4,000 from each. To make ends meet, I also drive a taxi at night,” says Latha, a 32-year-old single mother. Meena, a cook and cleaner with ten years of experience, echoes similar frustrations: “When I ask for a raise because everything is getting more expensive, residents point to the rate card and say their hands are tied.” Workers’ primary concerns include limited negotiating power, lack of input in setting rates, and the risk of replacement if they demand wages above the established figures.
Some communities are adopting middle-ground approaches. A growing number of residential complexes are shifting toward hourly wages instead of fixed monthly salaries. “Residents relocating from Western countries have introduced this concept, and many domestic workers prefer it since it provides clearer compensation for their time,” notes a resident from a prestigious society in Koramangala. Other communities are revising their rate cards to account for inflation and incorporate benefits like paid leave and festival bonuses. “We consulted with domestic workers’ representatives before updating our rate card,” shares an RWA secretary from Chennai. “Now, we review it annually and ensure the wages are fair and not exploitative.”
The debate surrounding domestic worker rate cards highlights broader issues of labor rights and economic fairness. While India lacks a central law governing domestic workers’ wages, some states—including Maharashtra, Karnataka, and Kerala—have established minimum wage regulations for domestic work. The International Labour Organization recognizes domestic work as formal employment, advocating for proper contracts, fair wages, and social security benefits.
As urban India navigates these evolving socioeconomic dynamics, striking a balance between residents’ desire for consistency and domestic workers’ right to fair compensation remains an ongoing conversation.
