In the heart of Bengaluru,

Abhee Silicon Shine stands out as a well-planned residential community, home to families, professionals & senior citizens with varied daily needs.

As the community grew more active, managing complaints, amenities, vendor coordination, and accounting through manual processes and scattered communication channels became increasingly challenging. What the committee needed was a more structured and reliable way to manage everyday operations without adding to the workload.

Here’s how Mygate ERP supported that transition.

“Complaints, billing & communication are now easier to track & manage with Mygate ERP, which has reduced a lot of manual follow-ups for the committee.”

Amodh Sinha, President

Challenges for the RWA

  • High volume of complaints across multiple channels: Complaints related to water, DG power, lifts, housekeeping, and security were being raised through WhatsApp, calls, and verbal conversations. This made it difficult to track all issues in one place, prioritise genuine complaints, and keep residents informed about the status of resolutions.
  • Amenity maintenance and misuse: Common facilities, especially DG power usage, lifts, and shared areas, required regular maintenance and clear rules. Balancing free access with discipline, rule enforcement, and recurring repair costs was a constant challenge.
  • Vendor performance and accountability: Service quality from security and housekeeping vendors fluctuated despite having contracts and SLAs. This required continuous monitoring and follow-ups from the committee to ensure standards were being met.
  • Accounting transparency and collections: Under the hybrid maintenance model (base fee + per sq.ft), the committee had to manage DG expenses, repairs, contingency funds, and corpus contributions. This meant regularly collecting fees, following up with defaulters, sharing expense breakups, and handling differing views from residents on maintenance charges.
  • Communication and conflict management: The committee also had to manage resident communication around sensitive decisions related to costs, rules, and service changes. Preventing misinformation, resolving disagreements, and maintaining trust across the community were ongoing responsibilities.

 

How Mygate solved the challenges

  • Centralised complaint handling through Mygate Helpdesk: The committee moved complaints away from WhatsApp and informal follow-ups and centralised them on Mygate. All issues related to water, DG power, lifts, housekeeping, and security were logged, tracked, and closed on the platform. This gave the RWA a single view of complaints and clarity on responsibility and status.
  • Structured amenity and facility communication: For DG power usage, lifts, clubhouse and common areas, the RWA defined clearer rules, schedules, and do’s & don’ts. Mygate announcements and amenity-related communication were used to share downtime, preventive maintenance, and usage guidelines, so residents received updates in a consistent way.
  • Data-backed vendor monitoring: By reviewing complaint trends and resident feedback recorded through Mygate, the committee gained better visibility into vendor performance, especially for security and housekeeping. This information helped them take decisions such as issuing warnings, enforcing SLAs, and changing vendors where performance was inconsistent.
  • Strengthened accounting discipline using Mygate billing: Within the hybrid maintenance model, the committee used Mygate billing and collection reports to track dues, follow up with defaulters, and share clear financial breakups with residents. This made it easier to present DG expenses, repairs, contingency and corpus contributions in a structured, system-generated format.
  • Single official communication channel: The committee established Mygate as the official channel for notices, policy decisions, vendor changes, and rule clarifications. Using one platform for these updates reduced reliance on scattered messages and ensured all residents received the same information at the same time.

 

Positive outcomes after implementation

With Mygate ERP in place, key workflows at Abhee Silicon Shine are now digitised and easier to manage:

  • Complaints are logged and tracked in one place: The RWA has a clear, centralised view of issues raised across categories and can see how they progress from logging to closure.
  • Amenity-related information is communicated more systematically: DG schedules, lift-related updates, and common-area guidelines can be shared through structured announcements instead of ad-hoc messages.
  • Vendor review discussions are supported by actual complaint data: The committee can refer to trends and feedback from Mygate when evaluating security and housekeeping performance and when making decisions on SLAs.
  • Billing and collections are supported by system reports: Maintenance charges, hybrid structures, and dues can now be viewed and presented through Mygate reports, helping the committee run collections in a more organised manner.
  • Communication has a single reference point: Residents know where to look for official notices and updates, which supports clarity and reduces dependence on informal channels.

The digitisation of complaints, communication, vendor insight, and billing processes through Mygate ERP has helped Abhee Silicon Shine move from manual, scattered workflows to a more structured and trackable way of working. The committee can now manage daily operations with better organisation and has a stronger foundation for running the community in a transparent and process-driven manner.

Interested in Mygate?

Are you an RWA member looking to improve how your society is run? Let's schedule a quick demo.