1. Gather opinions, but let the RWA decide
The Residents’ Forum is a great space to gather feedback, but decision-making should rest with the RWA. Residents who haven’t served in the RWA may lack the complete picture, and letting them decide directly can create polarization. An RWA that listens to all but makes balanced decisions internally earns trust and respect from the community.
2. The RWA office is not a corporate office
In an RWA, there is no corporate-style hierarchy or reporting line. Decisions are made collectively, through consensus. You won’t win every debate, but being a team player ensures smoother operations and better outcomes.
3. Know the legal risks
Visible risks like fire or crime, are just the tip of the iceberg. Hidden risks often arise from within the community itself. Be prepared for surprises—ensure the RWA has legal counsel ready to handle any challenges that come its way.
4. Experts make a difference—outsource wisely
Relying on members for critical tasks like accounting or keeping manpower on your payroll are common mistakes. Outsource to experts who can bring professionalism and accountability to the table. Let them handle the heavy lifting while the RWA focuses on the bigger picture.
5. Quality is an investment, not an expense
Choosing the cheapest manager, security agency, software, or hardware might save money in the short term but often leads to bigger issues down the line. Investing in quality services and solutions protects property value and ensures long-term sustainability for the community.
6. Build a culture of simple, enforceable rules
Instead of overcomplicating things, draft a few practical rules that suit a residential community. Enforce them consistently to foster a culture of responsibility. Simple rules, well-implemented, create harmony in the long run.
7. Avoid risky financial shortcuts
RWAs should avoid strategies that cut corners on compliance, especially with taxes. While these approaches may seem efficient at first, they can lead to trouble. Future RWA members might have to bear the brunt of legal issues, long after the original strategists are gone.
8. Respect the time of RWA members
No RWA member can handle everything alone. Create a collaborative environment where multiple members can share the workload. Set up systems and processes that make it easier for the next RWA to take over. A proper handover ceremony can acknowledge efforts and build goodwill.
