We want to inform you that a nominal platform fee will now be charged on payments made through the Mygate app. This update allows us to continue offering a safe, fast, and reliable payment experience for your community.
Here’s why this change is necessary:
- Ensuring smooth transactions
The fee helps us keep the entire payment system stable and responsive. Whether it’s maintenance, server infrastructure, or uptime management, there are real costs involved in running a dependable system. - Seamless resident experience
From instant receipts to timely reminders and updates, the backend systems that support these features require constant upkeep and improvements. - Investment in technology and support
We’re committed to making regular tech upgrades and providing strong support coverage, so that every transaction works without friction. This includes fraud detection, customer support, and integration with multiple payment gateways. - Uptime and infrastructure
We work with multiple payment gateway partners to maintain 99.99% uptime. That requires continuous monitoring, testing, and operational costs that the platform fee will help sustain.
At Mygate, we are building more than just a payment gateway. Our broader vision is to become a truly world-class community management platform, one that takes care of everything from accounting to helpdesk to resident engagement. Reaching that standard requires ongoing investment.
This small platform fee helps us fund the systems and support needed to deliver on that promise. We’ve kept it minimal, and we’re confident that the value you receive will continue to far exceed the cost.
Thank you for your continued support and understanding.
Team Mygate