MyGate ‘Silences’ Deliveries To Gated Communities For Seamless Customer Experience

MyGate, India’s leading community management platform, today announced the launch of a silent and secure delivery experience for its users. This will enable its users to approve the entry of delivery executives without any interaction with the main gate and further strengthens the security protocol at MyGate communities. For this first-of-its-kind feature, MyGate has partnered with multiple e-commerce brands, including Swiggy, Zomato, Dunzo and Grofers.

How ‘Silent and Secure Delivery’ Works

MyGate’s users must enable the feature for auto-approval of deliveries from their preferred brands. For each delivery to the user, the brands will then share the assigned delivery executive’s details with MyGate.

On their arrival, the delivery executive need only share a phone number with the guard at the main gate for a quicker check-in, creating a seamless experience for the user and ensuring that only the delivery executive originally assigned by the e-commerce player is authorised to enter the community.

Three-Month Pilot

During a three-month pilot in Bengaluru, residents used the feature over 1 million times. In comparative trials, it was found to reduce the check-in time to under 15 seconds from up to 3 minutes earlier, thereby creating a hassle-free experience for delivery executives and enabling brands to significantly improve on an otherwise time-consuming component of last-mile delivery.
MyGate will now roll out the feature to communities in 9 other cities it is present in, including New Delhi, Mumbai, Kolkata, Chennai, Pune and Hyderabad.

Speaking about the new feature, Vijay Arisetty, CEO & Cofounder, said, “Our objective is to simplify urban living by reducing the friction of every interaction within a gated community. With e-commerce now integral to the daily routine, and delivery numbers increasing every day, a silent, secure entry procedure was essential. Through these partnerships, our communities will experience smoother, safer deliveries and a reduction in gate congestion.”

Founded in 2016, MyGate is an end-to-end community management solution that enables over 500,000 homes in 2,500+ gated communities to manage their deliveries, daily staff, visitors, society payments and communications in a click. The company raised Series A funding of $9 million in a round led by existing investors, Prime Venture Partners.

About MyGate:

MyGate is a apartment maintenance software, now simplifying the daily lives of residents, managing committees and security personnel across the country. Named one of India’s most innovative start-ups in 2018, the company’s several innovative features today augment security at the gate and enhance convenience within for over 500,000 homes in 10 Indian cities.


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