FAQs – Validated Entries

We’ve partnered with your favourite online delivery partners to ensure that you and your community receive background-verified details of the executive. No more fake entries and quicker deliveries for all MyGate users!

What is Validated Entries?

Whenever you order a delivery/cab, Validated Entries ensures the right delivery executive and cab driver (assigned by their company) is reaching you, thereby making your society more secure.

Delivery and cab companies who are part of the Validated Entries list provide information about their delivery executive/cab driver assigned to you, and we empower the security guards at your society gate to validate the entry with the information provided. This ensures that you get an extra layer of security and convenience on your delivery/cab orders.

Note that this works for every order from our partner companies. The delivery executive’s entry is valid only for one visit during the time period that your order is expected to arrive at your place.

How does it work?

1. You order a delivery/cab service.
2. If the delivery/cab company falls in the MyGate validated partner list, they provide information to MyGate about the delivery executive/cab driver who is assigned to come to your society.
3. When the delivery executive/cab driver reaches society gate, MyGate validates his authenticity by using his phone number, photo & vehicle number that is shared by the delivery/cab company.
4. Validated executives get entry inside the society. You are notified on MyGate when they check-in.

For Validated Entries, explicit approval on MyGate is not requested from you for every entry (since it is confirmed that you are expecting the delivery/cab). You can provide a one-time approval to provide seamless entry for selected validated partners by turning on the switch against the company that you want to use this feature for.

What are the benefits?

Higher security: Validated Entries are provided only for the delivery executive/cabs that their companies assign to your society based on your order. Since this information comes directly from the delivery/cab companies, there is zero chance of wrong entry. This also prevents any potential impersonification/fake entries to your society.

Faster entries: For Validated Entries, you do not need to approve every time you get a delivery. Instead, you have the option to provide a one-time approval to provide seamless entry for selected validated partners. The delivery executives/cab drivers will get a quick entry.

What if a wrong person tries to make an entry in the name of a validated partner?

The security guard at your society gate is provided with the details of the delivery executive/cab driver who is expected to come, based on the information that the delivery/cab company has provided.

When the delivery person’s phone number is entered in the MyGate guard app, entry approval will be provided only if the same information as provided by the delivery/cab company is entered. The delivery executive/cab driver’s photo provided by their company will be displayed on the MyGate app, and the security guard will verify this with the person who has turned up at the gate before providing entry.

How do you get to know about my cab service request or delivery order?

As part of our constant effort to increase security at MyGate societies, we have partnered with large delivery & cab companies to provide us information about delivery executive/cab driver to verify them at the gate. The information shared includes delivery executive/cab driver details such as phone, name, and customer flat number.

We identify that you have made a cab/delivery order based on this information, and validates these entries at gate.

Please note that this works only for delivery/cab companies partnered with MyGate. No information about your order or payment is accessed by MyGate.

What do you do with this data that you collect? What other data of mine have you collected?

The data shared by our validated partner firms are same as the information collected on the MyGate app during a usual visitor entry.

Only the delivery executive details such as phone, name, and customer flat number are provided by the validated partners, which helps us to identify the right society and user. No other information about your order or payment is accessed by MyGate.

Do you provide any of my data (flat, other delivery details, etc.) to these validated partners?

We do not provide any information to our validated partners about the user. The only information we provide is about the approval status of any delivery request (whether you approved the entry or not).


MyGate is building technology to simplify check-ins everywhere. Our flagship solution, launched in 2016, currently facilitates over 2 million check-in requests every day at thousands of gated premises across the 25+ cities in which we operate, and continues to show rapid growth. We’ve strengthened our commitment to information privacy by following GDPR guidelines, the global gold standard for data privacy.

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