Every company has a story. Ours began with a simple idea in 2017 to give residents more control at their society gate. In the seven years since, Mygate has grown into India’s largest and most comprehensive community management platform, serving millions of families across the country. The path from product-market fit to revenue focus has been full of experiments, learnings, and breakthroughs. This is our journey.
From 25 societies to a breakthrough moment
In January 2017, just 25 societies in Bengaluru became the first to adopt the Mygate solution. These early adopters believed in a concept that was entirely new to them. In the early days, our team often doubled up as security guards to understand the challenges on the ground. We spent hours in meetings with the resident welfare association (RWA) members and had constant conversations with residents to refine the product.
This hands-on approach helped us get to the heart of the problem. Residents wanted more than just gatekeeping; they wanted transparency and convenience. With Mygate, they could see who was at their door in real time, approve entries remotely, and track when their househelp entered the community. For the first time, the gate was no longer a blind spot. It became a controlled, transparent entry point that balanced safety with ease.
The response was immediate. Residents experienced delight because their daily lives became simpler. What started as a security solution quickly began to look like something bigger: a tool that could transform community living.
Encouraged by this validation, we expanded cautiously across Bengaluru before venturing into other metros like Mumbai, Pune, Hyderabad, and NCR. By the end of 2019, we had scaled to nearly 5,000 communities. Importantly, the solution was no longer limited to visitor management. Societies had begun using Mygate for ERP functions like accounting, invoicing, and helpdesk management, showing us the potential to serve communities end-to-end.
Adapting to the pandemic and earning trust
The arrival of COVID-19 in 2020 changed life in communities across the country. At Mygate, we quickly reoriented our focus to support residents and RWAs through this crisis. New features were introduced almost overnight: temperature checks at the gate, vaccination status updates, and digital records of essential workers’ entry.
Beyond features, we partnered with service providers to deliver groceries, medicines, and even newspapers. At a time when movement outside homes was restricted, these efforts helped residents feel secure and supported.
The impact was remarkable. Usage of the app surged, product metrics improved, and referrals poured in. Communities in places as diverse as Nashik, Zirakpur, Bhilai, and Dehradun began adopting Mygate. Growth was no longer limited to the big metros.
In two years, we expanded to 20,000 societies. It was true hockey-stick growth, powered by both necessity and trust.
But scale came with challenges. The focus so far had been on adoption and rapid expansion. By mid-2021, it was clear that sustaining this growth required a shift in strategy. We had proven our product-market fit and reached scale. It was time to focus on responsible growth and revenue.
Building new engines of growth
With more than 3 million families now using Mygate, we saw the potential to build new businesses on top of our core offering. Two stood out: Mygate Home Services and the Mygate brand connect platform.
Home services quickly gained traction. From plumbing to pest control, residents began using the app to access reliable service providers. The momentum was strong enough that two of India’s most successful start-ups came on board as strategic partners.
Brand Connect, however, was a different story altogether. With a large, premium, and verified user base logging into the app multiple times a day, we had long received interest from brands. They wanted to reach residents in meaningful ways through digital placements inside the app as well as offline activations in society: kiosks, events, and even gate signage.
We tested the idea in October 2021. The results were immediate. Large consumer brands signed up, and the channel grew rapidly. By August 2023, the Mygate brand connect platform had become a regular feature in the marketing mix of leading companies. Brands were using it not just for visibility but also for engagement and direct conversion.
This success gave us confidence that revenue streams beyond RWA subscriptions could become core to our business.
Finding balance between scale and discipline
The shift in focus began to show results quickly.
8.4x revenue growth between fy21 and fy23
Operating revenue grew by 8.4 times during this period. Growth came from both enterprise clients, such as RWAs, FM companies, security agencies, builders, and consumer brands, and consumer services such as utility bill payments, maintenance collections, and home services.
Expenses up only 10% since FY21
Even as revenues soared, expenses grew by just 10%. This discipline in spending showed our ability to scale without losing financial control. As a result, losses decreased by 30% over the same period, signaling steady progress toward profitability.
Cash burn at near zero in FY24
In Q1 FY24, we achieved close to cash break-even, with a target to achieve full break-even by q3. This reflects our focus on building a business that grows sustainably.
The numbers tell a clear story: Mygate is no longer just a fast-growing company, but one that is also financially disciplined and on a path to long-term stability.
Why residents and brands choose us
Innovation, scale, love from users, and breadth of offerings define who we are today.
Most innovative
From pioneering e-intercom to launching a full community engagement platform, we’ve led innovation in every stage of our journey.
Most used
With over 5 million homes across 25,000+ societies, Mygate is the largest community management app in India.
Most loved
Our ratings speak for themselves. Mygate has a 4.7 score from 70,000 reviews on the App Store and a 4.2 score from 41,000 reviews on the Play Store.
Most comprehensive
We’ve built the widest suite of community solutions from visitor and security management to full-fledged community ERP. At scale, we:
- enable ₹2,500 crore in maintenance collections
- process 6 million helpdesk tickets
- empower residents to book 2 million amenities
- generate 12 million invoices for societies
- validate 500 million househelp visits
- secure 700 million deliveries and cab entries
This breadth of features and the sheer scale of activity is unmatched in the industry.
What lies ahead
After two years of focusing on financial discipline and our business model, we resumed onboarding new societies in March 2023. By the end of FY24, we aim to serve 30,000 societies and 4.5 million homes, strengthening our leadership position further. Alongside, we expect to double revenues year-on-year and achieve full cash break-even before December 2023.
We are also exploring international opportunities. Early conversations with global communities show strong interest in what we’ve built, suggesting the Mygate model has potential well beyond India.
Our focus on innovation remains unchanged. A pipeline of new features is set to roll out in the coming months, designed to enhance both resident delight and RWA efficiency.
From solving gates to shaping communities
From 25 societies in Bengaluru in 2017 to 25,000 across India today, Mygate’s journey has been one of constant learning and evolution. We began by solving a very specific problem: gate management & grew into a platform that touches every aspect of community living.
The road from product-market fit to revenue focus has not been easy, but it has been rewarding. Today, we stand as India’s most innovative, most used, most loved, and most comprehensive community app. With responsible financial growth, near-zero cash burn, and global opportunities on the horizon, we are confident that the next chapter will be even more exciting.
Our mission remains the same, to make community living simpler, smarter, and more secure.