Mantri Celestia, a premium residential community

located in Hyderabad’s Financial District, is home to over 4,000 residents. With a mix of resident owners, tenants, and non-resident owners, the society operates at a scale where informal coordination quickly reaches its limits.

As the community grew, the RWA found it increasingly challenging to manage complaints, approvals, compliance & payments through fragmented & informal channels. With frequent move-ins and move-outs, dependency on critical infrastructure like water and STP systems, and a large number of stakeholders involved, the need for a system-driven approach became clear.

Here’s how Mygate ERP supported that transition.

“Managing a society of this size isn’t about reacting to issues. It’s about having systems that enforce accountability automatically.”

Rakesh Dhar, General Secretary

Challenges for the RWA

Running a large society like Mantri Celestia brought challenges that went beyond routine maintenance.

  • Informal complaint channels: Residents often raised issues on WhatsApp instead of through formal systems. While convenient, this led to missed complaints, no accountability, and frequent claims of inaction.
  • High tenant churn: Being located in the Financial District, the society sees frequent move-ins and move-outs. Managing lift usage, security clearances, and tenant documentation manually placed constant pressure on staff and committee members.
  • Infrastructure dependency: Water management and STP uptime were critical. Any downtime directly impacted flushing and gardening, increasing tanker dependency and straining budgets.
  • Dues recovery from absentee owners: Collecting maintenance from non-resident and NRI owners was difficult due to delayed communication, incomplete contact details, and lack of systematic follow-ups.
  • Rule enforcement vs community harmony: From renovation timings to common area usage, enforcing bylaws consistently often led to friction especially when residents claimed lack of awareness.

 

How Mygate ERP brought structure and control

The committee approached ERP adoption as a governance transformation, not just a software rollout.

  • Formalising complaints through ticketing: A strict “No ticket, no resolution” policy was implemented. All service requests were routed through the Mygate Helpdesk, ensuring SLA tracking, auto-escalations, and data-backed vendor reviews.
  • Digitising move-in and move-out workflows: Residents could only shift after completing the Move-In/Move-Out process on the app. Clearances, lift padding, security approvals, and tenant verification were all system-driven, reducing errors and misuse.
  • Managing amenities and emergencies centrally: Amenity bookings moved from manual registers to digital slots. For infrastructure issues like STP downtime, emergency notices were sent instantly through the app replacing panic-driven WhatsApp chatter with clear, official communication.
  • Bringing discipline to billing and collections: Maintenance invoices were generated automatically. Digital payment options allowed resident owners, tenants, and NRIs to pay seamlessly. Automated reminders and interest calculations helped address delayed payments.
  • Creating a single source of truth for rules: Society bylaws, renovation guidelines, and policies were uploaded to the document repository. When enforcing rules, the committee could simply reference what was already available on every resident’s phone.

 

Positive outcomes after ERP adoption

The shift to Mygate ERP changed how governance functioned across the society.

  • Clear accountability across teams: Every complaint, approval, and payment left a digital trail reducing disputes and protecting the committee from ambiguity.
  • Better compliance and control: Documented processes replaced verbal approvals, helping the society operate consistently with its bylaws.
  • Reduced friction with residents: Rules and limits were enforced by the system, not individuals lowering conflict and improving acceptance.
  • Remote, real-time administration: Committee members could review approvals, monitor complaints, and communicate with residents without being physically present.

By digitising workflows and embedding governance into daily operations, Mantri Celestia moved from reactive management to structured oversight. With Mygate ERP, the society now operates on systems that scale ensuring accountability, compliance, and control in one of Hyderabad’s largest residential communities.

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