Privacy Policy

Mygate is a comprehensive security and community management platform helping millions of users to make their life safe, secure and convenient. Our various services include:

Accounts & Payments Management: Mygate features an end-to-end accounting module to simplify management of finances for Resident Welfare Associations. Residents can also pay their various bills like maintenance bills, Water bills and other Utilities bills via the app.

Visitor Management: Mygate’s technology enhances security by ensuring that there is a process of visitor approval managed by the residents who can now control who to allow in the premises.

Delivery management: With Mygate, users can have their deliveries left at the gate, in case they are not available at home – and pick them up at their convenience. Mygate has also partnered with eCommerce portals to make the entry of delivery personnel faster and more secure.

Security Alert: In case of an emergency, residents can alert their security personnel at the click of a button on the app.

Child Security: Resident parents can require their security guards to check whether their children have their permission to exit the premises (This feature doesn’t require any details of children to be collected).

Daily Help Management: All residents receive notifications on the entry of their daily help (maids, cooks, nannies), and can also check their monthly attendance. Residents can also pay their daily help’s salary via the app or record a cash payment.

Clubhouse Management & Amenities’ Booking: The management committee of a Residents Welfare Association can use this feature to ensure that the clubhouse area is restricted to residents and their guests, understand usage trends, and even implement a booking feature for certain facilities.

Helpdesk and Communication: With Mygate Communication Management, management committee can create opinion polls, send meeting invites and residents can have their complaints resolved by raising an issue to the concerned person as well start a discussion, post an idea or provide feedback.

Buy and Sell: Mygate connects residents who wish to offer goods and services, to other interested residents who are looking for such Goods and/or Services. This helps the residents avail Goods and/or Services from other residents who are residing in the same community or a nearby communities.

Homes: Mygate connects landlords / owners / residents desirous of selling / renting / leasing their homes / houses / apartments / villas / properties, with other interested users who are looking for such properties.

Commerce: Mygate connects residents with Brands / Service Providers who are willing to offer goods and services to the residents of the community.

Mygate seamlessly connects the community – the residents, RWA, facility management, security personnel, daily help, visitors and Service Providers – through the app, with a view to improving the security and convenience.

Apart from using our services, all users can use our Web and App in a variety of ways to manage their data privacy.

We build security into each and every system and services to protect your information.

All Mygate platforms and processes are built with strong security features that continuously protect your information. We have multiple real time checks and tests running to help us detect and automatically block security threats from ever reaching you. In case of any detection of threat or risk that we deem you should be aware of; we will notify you and guide you through steps to keep your privacy protected.

We are constantly striving to protect your data from unauthorized access, disclosure, modifications, or destruction of any information we hold, including:

• All information going in and out of the app is 256 bit https encrypted. TLS encryption is used throughout the application for data in motion and data is also encrypted at rest.
• All information is stored in servers with best in class firewalls and needs multiple authentications for any access and no unauthorised person will have access to the same.
• We constantly review our information collection, storage and processing practices, including physical security measures, to prevent unauthorised access to our systems.
• We restrict access to personal information to employees, and external contractors who may need the information in order to process some services. Any internal employee with this access is subject to strict contractual confidentiality obligations and strict actions (up to termination or criminal action) will be taken if they fail to meet these obligations.
• The Mygate app is ISO 27001 certified and audited on a regular basis. Mygate application and data servers do not use public accessible addresses or IP. The access is further secured through a VPN tunnel with 2FA (two factor authentication). All traffic is routed through a WAF (Web Application Firewall) and is checked strictly for malicious traffic.

However, we would like you to understand and accept that data transmission over the internet may be liable to risk and we would assume no liability for any disclosure of information due to errors in transmission issues or unauthorised third-party access to our platforms or databases.

You acknowledge that as a registered user you are responsible for maintaining the security of your Account such as your Account login credentials and passwords, and that you should not provide these credentials to any third party. If it comes to your knowledge that or if you have reason to believe that your Account credentials have been stolen or been made known to others, you must contact us immediately at [email protected]. You acknowledge that you are responsible for all acts done, using your Account login credentials. We are not responsible if someone else accesses your Account on account of your failure to maintain security of your Account credentials.