Mygate Smart Lock: 60 day free return offer

With Mygate, you’ll never be stuck with a smart lock you don’t love. Our 60-day free return policy gives you the power to buy a Mygate Smart Lock, try it for 60 days, and if you’re not satisfied, return it for a full refund. No questions asked.

Duration

The Mygate Buy and Try Policy covers your purchase of Mygate Smart Locks for a period of 60 days (2 months) from the date of installation.

Eligibility

To be eligible for the Free Return Policy, you must meet the following conditions:

  • This policy is applicable only for Mygate Smart Locks purchased directly from our official website (shop.mygate.com) or Mygate App on or after March 11, 2025.
  • The product must be free from any signs of misuse, damage, or excessive wear and tear.
  • The Smart Lock must be installed by Mygate authorized partner and the uninstallation must also be performed by Mygate’s authorized partner.
  • The return request must be raised after 30 days of usage and within 60 days of the product’s installation.
  • The product must be returned in its original packaging, including all accessories, manuals, and warranty cards.
  • This policy applies to prepaid orders only and does not cover Cash on Delivery (COD) orders.

Initiating a Return

If you are not satisfied with your Mygate Smart Lock within the 60-day period, please follow these steps to initiate a return:

  • Contact Mygate Customer Support via email at [email protected]
  • Provide your order details, including your name, order number, and reason for return
  • Our customer support team will guide you through the return process and provide you with a Return Authorization.

Return Inspection and Refund

  • Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
  • If the product is in acceptable condition, we will process your refund within 10 business days.
  • The refund will be issued to the original payment method used for the purchase.

Free Pickup and Uninstallation

  • Once a return request is approved, we will arrange free pickup of the Mygate Smart Lock within 72 hours.
  • Our authorized partner will uninstall the lock. Please note that they will not be responsible for reinstalling the old lock or any other new lock.

Liability

By using this Free Return Policy, you acknowledge that Mygate’s liability is limited to the actual amount paid for the Mygate Smart Lock. In no circumstances will Mygate be liable for any indirect, incidental, special, or consequential damages arising from the use or misuse of the product.

Exclusions

This policy does not apply in the following cases:

  • Products purchased from any third-party sellers or sources outside of the official Mygate website.
  • Damage caused by improper installation, neglect, abuse, misuse, or unauthorized modifications.
  • Products that show signs of excessive wear and tear, misuse, or tampering.
  • Returns requested before 30-days of usage and after the 60-day return window has expired.

Contact

If you have any questions or concerns about our Free Return Policy, please feel free to reach out to us at [email protected]. We are here to help!

Please note, this policy is subject to change without prior notice. For the most up-to-date information, kindly refer to our official website.