Faster complaint resolution with MyGate’s Helpdesk

Facing issues with a society amenity, or want to make a suggestion to help your society function more efficiently? MyGate’s Digital Helpdesk is the ultimate solution for it all! You can now easily raise a complaint, and easily track the progress of the resolution.

Here’s how it works

Once you’ve raised the complaint:

  • The concerned team will be immediately notified.
  • The Admin will assign the task to the concerned staff member
  • You will receive timely updates on the app, including the details of the assigned staff and an estimated time for resolution.

You can also add comments, attach photos or documents, and reopen a resolved complaint, anytime.

To raise a complaint

  • Click on the ‘Helpdesk’ icon on the Home screen
  • Select ‘Raise Complaint’ at the bottom of the screen
  • Select the category of the complaint from the menu.
  • Type it out and click on ‘Submit Complaint’. You can also attach Photos or Documents to elaborate on your issue.

To track your complaints

  • Select ‘Helpdesk’ on the Home screen.
  • Click on the issue raised.

Switch to the smart way of raising and tracking complaints with the MyGate helpdesk, and save yourself time and energy.


MyGate is building technology to simplify check-ins everywhere. Our flagship solution, launched in 2016, currently facilitates over 2 million check-in requests every day at thousands of gated premises across the 25+ cities in which we operate, and continues to show rapid growth. We’ve strengthened our commitment to information privacy by following GDPR guidelines, the global gold standard for data privacy.


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