1. Guard-approved entries
Security Risk: High numbers may signal bypassing of resident consent.
Why it Matters: Every guard approval represents a deviation from the standard of resident verification. When this number climbs, it signals that your community is operating more on guard discretion than resident control. This creates predictable patterns that unauthorised individuals can exploit, knowing they can appeal to guard judgment rather than proper verification channels. High counts often indicate inadequate guard training, resident app adoption issues at the expense of security protocols.
When guard approvals exceed 10% of total visitor entries, your security model is fundamentally compromised.
2. Homes with a low approval rate
Security Risk: Over 50% of the visitor entries to these flats are approved by guards instead of residents.
Why it Matters: When guards approve more than half of a flat’s visitors, that flat has essentially opted out of your security system. This could indicate unauthorised occupancy, outdated resident data, deliberate protocol avoidance, or potential collusion. These units become addresses where proper verification is unlikely. The risk extends beyond individual units because successful unauthorised entries through these “soft targets” can facilitate access to common areas, parking, and other residents’ spaces.
3. Flats with active visitor entry but Zero approvals from the resident
Security Risk: No approvals from the residents of these flats, though entries are tagged.
Why it Matters: Flats receiving visitors without any resident approvals over a reporting period represent complete security breakdowns. Possible scenarios include: vacant units being accessed inappropriately, unauthorised sublets, residents deliberately avoiding the security system, or compromised units being used for other activities.
4. Check-ins after 15 minutes of resident approval
Security Risk: Extended delays between approval and entry create opportunities for credential sharing and unauthorised access.
Why it Matters: These time gaps also indicate poor visitor communication and tracking, creating windows where your security team loses visibility into who should be entering your premises. Delayed check-ins can also be caused by the guards not marking the visitors as checked in soon after the resident approval is received and shown in the guard’s device.
5. Deliveries not marked as checked-out beyond 2 Hours
Security Risk: Extended delivery presence provides cover for unauthorised activities and also guards not monitoring the exit gate.
Why it Matters: Genuine delivery personnel complete their tasks quickly and leave. Extended stays beyond 2 hours suggest potential problems: individuals using delivery credentials for unauthorised access, or a complete breakdown in exit monitoring protocols. Long-term delivery presence also creates familiarity that can be exploited for future unauthorised access – individuals who “belong” because they’ve been seen around the property. It can also happen that the guards are not monitoring the exit of delivery agents and marking out from the device only at the end of the day.
6. Guard-reported incidents
Security Risk: Inactive guard patrolling in the society leads to security system failures.
Why it Matters: This metric reveals your guards’ actual security awareness and reporting discipline. This feature is either not enabled by you or is not being used effectively. Mygate provides societies with the Guard Patrolling feature to track whether security guards complete their designated patrol routes as required by society management. This feature ensures that guards begin their patrols on time and follow the assigned route. Real-time checks are in place to provide the society admins with complete visibility into the status and completion of each patrol.
Recommended Actions:
- Review guard protocols for visitor verification.
- Engage inactive residents to download the app for better security.
- Implement stricter delivery time monitoring.
- Address units with unusual entry patterns.
- Establish delivery checkout protocols with automated overstay notifications.
Connect with your relationship manager to discuss your community’s specific metrics and to implement targeted security improvements.