From a field executive to now handling operations across North India, Biju’s career at MyGate has taken significant positive turns. He has been with us since inception, say about three years now. Growing up in Bhubaneshwar, Biju was always business-minded. Managing the everyday challenges of bringing the right people together and encouraging them to work towards achieving a common business objective has always intrigued him. This largely explains his inclination towards the startup ecosystem and specifically towards maintaining healthy client relationships.
Here’s Biju briefing us on his life at MyGate so far and answering a few fun questions. Over to Biju…
The journey early on
Coming from the facility management background, I understood the residential space and its particular nuances. I remember I started with handling ops process directly on the field before overseeing it for East Bangalore. I never imagined that a new security app would catch up this quick with the existing solutions focused on gated societies. However, the popularity and success of MyGate have proved me wrong, and I am more than happy to be proven wrong.
Getting the service and operations right
The small coworking space at that time was like a close-knit family. It was exciting, more so satisfying, to find how quickly societies started accepting the app, bringing MyGate to every lane in Whitefield. All of this has been possible because of the customer-centricity that is deeply ingrained into the company’s culture. We have constantly worked on providing the right and prompt service whenever required. The company’s early focus on making the product user-friendly and getting the service and operations right has not only won MyGate the heart of Bangalore but also the whole game!
Leadership of action and not of position
The best part about working at MyGate is – every day is a new opportunity to explore and excel. It’s only after joining MyGate I realised the entire idea of leadership is misinterpreted and how! The collective company psyche here is extremely open and flexible. Being a leader here simply means giving your team the freedom to do what they deem fit while having enough grasp of the situation to take control whenever necessary. In this entire story, I have been on both sides of the table, witnessing young energy and innovation brew. What a sight!
Advice to the new joinees
Whenever I get a chance to interact with the recent hires I always encourage them to understand the process and follow it in the right way. Honestly and proactively doing what is expected of us will pay us a lot better than worrying about the compensation.
If you could do another job for just one day, what would it be?
Be an assistant to Abhishek, our co-founder & COO
What is the most unusual job you’ve ever had?
Sell dictionaries, my first job.
What’s your favourite professional quote or a line?
Jab log aapke peeche bolne lage toh samajh lo ke tarakki kar rahe ho!
If given a chance, who would you like to be for a day and why?
Jack Ma. Retire while you are on top of it…
Three things most people don’t know about you?
I forget things often
I have an obsession for perfection
I invest a lot of time in tech and gadgets
Three words to best describe you?
The show must go on… (five words though, he chuckles)