Homebuyers are increasingly showing interest in a digital upgrade. In fact, 2018 was a record year for the home automation industry, which showed a growth of 30% year on year. Developers, therefore, now commonly integrate their projects with smart solutions, such as home automation, smart security, and the like.
Mygate is a comprehensive platform that enables over 200 leading developers to deliver a safer and more convenient community living experience. Beyond security, it provides developers and resident welfare associations with powerful digital tools to manage visitor logs, staff attendance, payments, and society operations seamlessly. Its e-intercom feature replaces traditional systems at a minimal monthly cost, allowing developers to reduce expenses by up to 95 percent while streamlining daily community management.
What are customer expectations from technology in the real estate space?
Customers are, of course, very comfortable with technology today. Every day, they come across innovations that claim to make their lives easier in one way or the other and there is no shortage of options to choose from. However, they are not just looking to automate processes, but are keen to adopt user-friendly products that can give solutions at a single stop.
Did you believe that the gate was one such solution?
Yes, so we were always managing security operations manually. However, due to high attrition among guards, we weren’t able to get the desired results. Also, the probability of human error in manual entries and physical registers, was always high.
With MyGate, as residents directly approve or disapprove visitors, they are always aware of the visitors they are expecting. To a large extent, this prevents any strangers from visiting the house and it’s quite safe as well.
Our residents are adopting the app well and there is positive feedback around them feeling secure and in control of who knocks at their door.
How would you define your experience with the MyGate team so far?
One of our first projects, Radiance Mandarin, adopted Mygate a year ago, marking the beginning of our journey with the platform. Today, the app is installed across seven sites. Residents appreciate Mygate because it eliminates the need for manual registers and provides real-time access to data.
Currently, we use the Visitor and Helpdesk management features. However, we are receiving requests to implement the Community Management module to streamline bill payments and other community-related tasks through a single, integrated platform.
How has MyGate improved the way your communities operate?
The operation efficiency of our sites has certainly been enhanced. In early days, we weren’t sure if the idea would work well with the security guards as it requires a certain level of skills. But with exceptional onboarding support and regular training sessions, the guards are able to use the app efficiently.
They do not have to spend time calling residents for verification every time a visitor hits the gate. The app solves this problem. Overall, it is a very good innovation that helps to streamline visitor management at gated community.