Helpdesk

Managing community issues and complaints of residents can be very time-consuming. With MyGate, committee members can easily assign matters to the facility manager or technician, and get real-time updates as a solution is found.

Features of Helpdesk

Issues crop up regularly in a society, when you’re at work or even away on holiday, leading to a delay in communication to the technician or facility manager. With MyGate, you can assign tickets instantly, right on the app.

When you raise a complaint, you’re usually left wondering if the message has reached the person who will actually fix the problem. With MyGate, the technician receives an SMS as soon as one is assigned, and both the committee and resident are informed.

The management committee and resident get real-time updates on the ticket by the facility manager, so everyone is in the know. This keeps everyone on the same page and reduces the number of escalations.

MyGate makes it easy to analyse the performance of support staff and facility manager by downloading periodic complaint reports to understand resolution times and how they can be improved.

How it works

Once you raise a complaint on the MyGate app, the Admin will be notified immediately and will assign the task to the appropriate society staff. No sooner a staff gets assigned for the job, you will be updated with staff details and ETA on the app. There’s more… you can add comments, attach photos or documents, and reopen a closed complaint, anytime.

• Tap on the ‘Community’ tab on your MyGate App and select ‘Helpdesk’.
• Tap on ‘Raise Complaint’ at the bottom of your screen to lodge a complaint.
• Select the Category of the complaint.
• Let us know if the complaint is at a ‘Personal’ or a ‘Community’ level.
• Key in your complaint. You can also attach Photos or Documents to elaborate your issue