Validated Entries

With eCommerce now an integral part of urban living, the vast majority of visitors to any gated community is a uniformed delivery executive. Particularly at peak hours, there are long queues at the gate. This is often exploited by a few to gain access to a community. We have cases of delivery executives sending others on their behalf (like their friends) to deliver orders or even certain anti-social elements donning branded uniforms to seek entry.

As an app tasked with ensuring community security, our goal is to improve the security protocol while maximising convenience for all stakeholders. With this in mind, we devised a solution we call ‘Validated Entries’ that increases community security and decreases wait time for residents delivery executives, too.

So quicker deliveries for all MyGate users, without any fake entries!

What is ‘Validated Entries’?

A silent & secure delivery approval workflow to:

• speed up the process by minimising wait time at the gate for the delivery partner;
• further strengthen the security protocol at MyGate communities by ensuring that only the assigned delivery partner can enter the community.

What are the advantages of ‘Validated Entries’?

Prevents fake entries: By ensuring that the information about verified delivery executives come directly from the partner firms, any potential fake entry attempt can be avoided. This also helps MyGate and our validated partners take the right measures in case of any fake entry attempts thereby enhancing the security.

Faster delivery to residents: As residents will get the option to early-approve the delivery executive while he/she is about to reach the society gate, wait time at the gate will be significantly reduced.

How ‘Validated Entries’ works

1. Order Placement: Let us say that MyGate user, Amit Gupta, residing in Apartment 1502 of The Island, an apartment complex in Gurgaon, orders lunch from a food delivery app that is part of the Validated Entries programme. On receiving the order, the delivery address is known to the partner.

2. Order Matching: In case the food delivery app is able to find ‘The Island’ within MyGate’s society list, the food delivery app proceeds to share the address with MyGate along with the background verified details of the assigned delivery executive.

What is shared? Address.
What is NOT shared? Order details.

3. Push Notification: At this point, once the order is matched and delivery partner has picked up the order, Amit will receive an early notification prompting him to approve the entry for the delivery partner.

4. Quicker, more secure gate entry: When the delivery partner arrives at the gate and shares his phone number with the security guard, all his background verified details (including picture) are automatically populated in the system.

Impact

1. If the same partner is at the gate, entry would take only a few seconds.

Advantages

• Quicker entry for the partner
• Quicker delivery for the user
• No queue at the society, even at peak hours.

2. If a different person is at the gate, either the phone number would not match or the background details would not match.

Advantages

• Fake entry prevented
• Better society security
• Alarm to partners to take immediate action

How to opt out/opt in

To opt out of ‘Validated Entries’, follow these steps:

• Click on your profile in the top right corner of the app homescreen
• Click on ‘Manage’ besides the ‘Household’ section
• Scroll down to ‘Early Approvals’
• Click on ‘Enable/Disable’

Frequently Asked Questions

1. What information is shared by your partner?
For a MyGate user, only the address is shared with MyGate by the partner. Other than this the background verified details of the delivering partner is shared.

2. Are my order details shared?
At no point are order details shared with MyGate. MyGate is a security and community management app interested in providing a smooth and secure experience for all at the gate. It is not concerned with order details.

3. Is this integration compliant with all existing laws?
Yes, the ‘Validated Entries’ integration is compliant with all laws in force in India.