Quick fixes for you & your residents
Equipped with 20+ features
Auto escalation matrix
Eliminate follow-ups
Integrated with Saarthi app
Enable in your society
Trusted by top communities
Make complaint management a breeze
Enable one-stop solution for quick complaint resolution, escalation & assignment.
Simpler for your residents
Allow your residents to easily raise a complaint, and track the progress of the resolution. They can also add comments, attach photos or documents, and reopen a resolved complaint, anytime.
Key features
- Auto assignment
- Real time updates
- Rate staff performance
- Escalation matrix
- Auto assignment
- Real time updates
- Rate staff performance
- Escalation matrix
Easier for you
Monitor and resolve community issues efficiently with all complaints managed digitally. You can track the types of complaints, analyze resolution times, and effortlessly measure team performance for continuous improvement.
Key features
- Set category-level TAT
- TAT & ageing reports by category/department
- Block defaulters from raising tickets
- MIS & SLA summaries
- Auto assignment based on shift roster
- Customisable complaint categories
- Set category-level TAT
- TAT & ageing reports by category/department
- Block defaulters from raising tickets
- MIS & SLA summaries
- Auto assignment based on shift roster
- Customisable complaint categories
Numbers never lie
What sets us apart
Our comprehensive, feature-packed helpdesk module outshines the rest by evolving with your needs, delivering advanced tools to fasten compliant resolution and enhance resident satisfaction like no other.
Helpdesk summaries
With Mygate Helpdesk, get detailed MIS, SLA and TAT level summary reports to enable you to take major decisions in the shortest possible timespan.
Auto escalation matrix
Automate escalation of helpdesk requests to the next level if the assigned staff does not take action within the specified time
Block defaulters
Block defaulters from enjoying the conveniences of features like Helpdesk.
Saarthi app integration
Allow your staff to receive complaints directly on the app with photos for clarity, update ETAs, delays, and job completion in real-time on the app.