FAQs (Mygate Locks)
Thank you for using the Mygate Locks. On this page, we have compiled a list of frequently asked questions about the key features of our smart devices. We trust you will find an answer to your question. In case you don’t, please write in to us at [email protected].
Purchase
Yes, we provide 3 years of warranty of our locks. Additionaly, we provide 10 years of service support
Please contact our support team for return related queries.
Note: Return is only valid for a damaged product.
- Click on the “Profile/Setting” option on the top right corner of the mygate homescreen
- Scroll below to the “”MyOrders”” section and click to view all your orders & statuses
You will also receive order related updates via notifications and emails.
Lock installation is scheduled within 2 days of lock delivery.
Our team will contact you and share the details over call.
Note: Installation booking can only happen post lock delivery.
In case of any issues related to your order please reach out to our support team at [email protected] or call at 08047166455
Our support team is available for all 7 days of the week from 10:00am to 7:00pm.
Yes, below are the mentioned requirements:
Make sure the your door’s thickness is compatible with the lock selected by you.
- Mygate Lock Lite > 32mm
- Mygate Lock Plus > 35 mm
- Mygate Lock Pro > 35mm
Mygate Smart Locks are compatible with all wooden doors with min thickness of 35mm for Plus and Pro and 32 mm for Lite variant.
Note: Mygate Locks are not compatible with sliding door or double doors.
We recommend checking the gap between the 2 doors as the locks needs to work properly.
The minimum required gap between 2 doors should be greator than 80mm.
Yes, you can book a demo for mygate lock before purchase. Please follow below steps:
- Open Mygate App
- Click on “Services” section from the bottom tab.
- Click on the “Book Demo” option.
- Select the time-slot for demo as per your availability and proceed.
a. Open the Mygate App
b. Click on “Services” section from the bottom tab.
c. Click on “Explore Now” under “Mygate Locks” section.
d. Click on explore button for the lock variant you want to purchase.
e. Click on “Add”, press “Next”
f. Proceed with the payment and your order is placed.
You can go to “My Orders” section from settings and cancel your order. Please note order can only be cancelled before its shipped.
In case of any cancellation please reach out to our support team at [email protected] or call at 08047166455.
Our support team is available for all 7 days of the week from 10:00am to 7:00pm.
To modify any details for your order please reach out to our support team at [email protected].
Our support team is available for all 7 days of the week from 10:00am to 7:00pm.
We accept UPI, netbanking, and, credit & debit cards (VISA, Mastercard, Rupay, Amex and Diners).
Yes, you can find this while you are making the payment for the lock.
No, currently we do not provide bulk order placement through our App. Please contact our support team at [email protected] for your request.
No, currently we are only operational in India.
Installation
It usually takes about 2-3 hours depending upon the lock variant you have puchased and your current door conditions.
Yes, you can book your Mygate Locks Installation by following the below mentioned steps:
1. Open Mygate app.
2. Navigate to “”Services”” section from the bottom tabs.
3. You can then see the Lock Installation option under “”Mygate Lock Services””.
4. Click on the option, click on the “”Add”” button.
5. Select the time-slot for installation as per your availability and proceed.
Note: Please book the slot after your lock is delivered.
Yes, you can find the installation instructions on our product manual.
However, we do not recommend doing it yourself. We suggest you book professional lock installation service from our app as this requires expert technicians to do it.
Please reach out to us on [email protected] or call us at 08047166455 if you face any issue during installation.
Our support team is available for all 7 days of the week from 10:00am to 7:00pm
There would not be any wiring requirement but some modifcation would be made to your door for installing the lock. It would a standard process for adding any lock to the door.
Our technicians are well trained and we make sure that no damage is caused to your door or wall.
Nevertheless if you face any issue, you can reach out to our support team at [email protected] for resolution
Our support team is available for all 7 days of the week from 10:00am to 7:00pm
Installation is not reversible, we will drill holes in your door and door frame as per the requirement of the lock variant purchased by you
No, not as of now. However, we are working towards this and this may be available in some of our future versions.
Yes, however please ensure that the lock is not exposed to direct sunlight or rain.
Yes, after checking the exact problem and verifying the incompatibility issue. We will initiate a full refund to your account.
Lock Setup/Configure
In case of any issues faced during the setup please reach out us on [email protected]. or call us at 08047166455
Our support team is available for all 7 days of the week from 10:00am to 7:00pm.
Setting up your app with the lock is a part of our instalaltion process. Our team will guide you on how to add your lock to mygate account.
Also, You can refer to the setup instructions provided on the product manaual. For further assistance, Please reach out to our support team at [email protected].
Our support team is available for all 7 days of the week from 10:00am to 7:00pm.
Yes, you will have to register on the mygate app if you live in a mygate society.
This helps us provide you with the best experience around adding users and raising alerts.
- Open Mygate App.
- Click on “Manage Lock” section in the utility carousel.
- Click the rightmost settings icon to access the notification settings.
You can refer to the pairing instructions provided on the product manaual, if you are still not able to pair it. Please reach out to our support team at [email protected].
Our support team is available for all 7 days of the week from 10:00am to 7:00pm
Ensure that you have an active internet while setting up the lock.
Please note: 5G is not supported. Please select a WiFi of 2.4GHz.
Duracel Ultra – AA for Plus and Pro and AAA for Lite.
Yes, you can add multiple locks to your existing account.
If you already have one lock setup, follow below steps to add new lock:
- Open Mygate App.
- Click on “Manage Lock” section in the utility carousel.
- Click on your current lock name.
- Click on the “Add new lock” from the popup shown.
Usage
- In case your lock battery is dead, you can jump start your lock by connecting your lock to a powerback with type c cable.
- In case your lock is not responding, we recommend you to keep a manual key outside your home somewhere to access in case of emergency.
If you still face the issue, please reach out to our team at [email protected] or call us at 08047166455.
Our support team is available for all 7 days of the week from 10:00am to 7:00pm.
On normal usage (10 operations per day) in “Normal Mode”, it will last for 8 months. In the “High Performance Mode”, it will last for 2 months.
Note: High Performance Mode is a Beta Feature and may not always be completely reliable.
You can switch to “Normal Mode” to increase your lock’s battery life. Please note only super admin of the lock is allowed to update the battery mode and you have to be near the lock to update this setting.
a. Open your locks settings.
b. Click on “Advance Settings” option.
c. Turn off the toggle for High Performance Mode.
Note: You are not able to see the “Advance settings” option please update your Mygate App.
If the issue still persists please reach out to us on [email protected] or call us at 08047166455
Our support team is available for all 7 days of the week from 10:00am to 7:00pm
- Please ensure the lock has an active internet connection.
- Please ensure that the lock is in “High Performance Mode”; remote operations are exclusive to “High Performance Mode”.
- Please ensure that the “Remote Unlocking” setting for the lock is enabled.
- Please restart the lock; you can do this by plugging the battery out, and plugging it back in after a couple of minutes
If the issue still persists please reach out to us on [email protected] or call us at 08047166455.
Our support team is available for all 7 days of the week from 10:00am to 7:00pm.
In case the lock loses power you can charge your lock via a power bank. Emergency charging USB port is available at the front side of the lock near the keyhole. You can also use the manual key to open the lock.
Yes, you will receive notifications for all Unlock activities happening on your lock.
If you wish to change your notification preference. Please follow the below steps:
- Open “Manage Locks”.
- Click on the “Settings” at the top right corner.
- Click on the “Notification Settings” to update the preferences.
No, updating an auto-generated PIN is not possible. If you have assigned a custom PIN to a user, you can edit it from the Key Detail page.
Currently, there is no way to temporarily disable an access, please delete the access key from user management for the corresponding user.
Currently there is no way for your lock diable all access at one click.
Yes, status of the lock information depends on the lock model you have purchased and the selected battery mode on your app.
Real time status of the lock is available only on the Mygate Lock Pro in High Performance Mode.
Mygate Smart Locks comes with Tamper Alert. If your lock is being tampered with, your security guard and emergency contacts will get the notifcation on the Mygate App.
1. Remote unlock works only when the lock is in High performance mode
2. Real time notifications are not enabled on Normal mode
3. Normal mode enables higher battery life by keeping the network connections to a minimum
a. Open Mygate App
b. Click on “Manage Locks” icon from the Home Page.
c. Click on “OTP” to provide one-time temporary access for any visitors
Yes, you get notified on following senarios:
- You will receive a notifcation when your battery percentage is reduced to 50% and 25%.
- You will also be prompted by the lock during any operation on the lock to change the battery.